Louisville Metro Revenue Commission - Your Opinion Counts
Please evaluate your recent experience with the Metro Revenue Commission. Your opinion matters and will be used to improve our services.
Name
First Name
Last Name
Are you a Taxpayer or Tax Preparer?
*
Please Select
Taxpayer
Tax Preparer
How did you contact us?
*
Please Select
In Person
Online
Over the Telephone
How can we contact you?
*
Email
Phone
Email
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
What were your reasons for visiting our website?
*
File a tax Return
General Account Information/Changes
Make a Payment
Register a Business
Respond to a Letter
View LMRC Regulations/Ordinances
Other
Please tell us how our site compares to other sites that provide similar content for each of the items below.
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Rows
Much Worse
Worse
About the Same
Better
Much Better
Overall Organization/ Navigation
Home Page Content
Content, Instructions, and/or Tutorials
Functionality
Accessibility
Usability
Availability of Online Services
Please add any additional comments about how we can improve our website. We welcome your input on what we can change, add, or remove to provide a better user experience.
0/250
Name of the representative who assisted you?
What were the reasons for your visit?
*
Compliance Verification
File Tax Return(s)
General Account Changes
Letter Correspondence
Make a Payment
Register
Other
How satisfied were you with the following aspects of your office visit?
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Rows
Poor
Fair
Average
Good
Excellent
Professionalism
Knowledge
Wait Time
Appointment Duration (if applicable)
Overall Experience
What can we do to improve our service?
0/250
Did you visit EMINTS prior to visiting our office?
Please Select
Yes
No
Were you provided information about our online tax portal EMINTS during your visit?
Please Select
Yes
No
Name of the representative who assisted you?
What were the reasons for your call (check all that apply)?
*
Account ID Lookup
Correspondence Questions
General Account Questions
Make a Payment
EMINTS Help / Website Question
Other
How satisfied were you with the following aspects of the agency?
*
Rows
Poor
Fair
Average
Good
Excellent
Professionalism
Knowledge
Wait and Hold Times
Call Duration
Overall Experience
What can we do to improve our service?
0/250
Did you visit EMINTS prior to your call?
Please Select
Yes
No
Were you provided information about our online tax portal EMINTS during your call?
Please Select
Yes
No
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